Privacy Policy

Last updated: September 2026

This Privacy Policy explains how Carlos Oliva Pascual, operating under the brand CLENZOR ("we", "us", or "our"), collects, uses, and protects your personal data when you visit clenzor.com or purchase our products.

We are committed to protecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Spanish data protection law.

1. Who Is Responsible for Your Data

Data Controller: Carlos Oliva Pascual
Brand: CLENZOR
Website: clenzor.com
Contact: hola@clenzor.com
Country: Spain

2. What Data We Collect

When you make a purchase or interact with our website, we may collect:

Identity data: first name, last name
Contact data: email address
Transaction data: details of products purchased and payment confirmation
Technical data: IP address, browser type, device info, pages visited (via Shopify analytics)

We do not collect or store payment card information. All payments are processed securely by Shopify Payments.

3. How We Use Your Data

Order fulfillment (contract performance) — to process your purchase and deliver your portal link by email.
Customer support (legitimate interest) — to respond to questions or issues related to your order.
Legal compliance (legal obligation) — to meet our tax and accounting obligations.
Fraud prevention (legitimate interest) — to protect our website and customers.

We do not use your data for marketing or send promotional emails unless you have explicitly opted in.

4. How Long We Keep Your Data

Order and transaction data: 5 years (Spanish tax law).
Portal session data: up to 12 months from purchase date.
Technical/analytics data: up to 26 months.

5. Who We Share Your Data With

Shopify Inc. — our e-commerce platform. GDPR-compliant. shopify.com/legal/privacy
Brevo (Sendinblue) — our email provider, used to send your portal access link. GDPR-compliant, EU Standard Contractual Clauses.

We do not sell, rent, or trade your personal data to any third party.

6. International Transfers

Some providers (including Shopify) may process data outside the EEA. Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

7. Cookies

Our website uses cookies to function properly and to analyze traffic:

Essential cookies: required for the shopping cart and checkout to work.
Analytics cookies: used by Shopify to understand how visitors use our site.

You can control cookies through your browser settings. Disabling certain cookies may affect store functionality.

8. Your Rights Under GDPR

If you are in the EU, you have the right to:

Access — request a copy of the data we hold about you.
Rectification — request correction of inaccurate data.
Erasure — request deletion of your data, subject to legal retention obligations.
Restriction — request that we limit how we use your data.
Portability — receive your data in a machine-readable format.
Object — object to processing based on legitimate interest.

To exercise these rights, email us at hola@clenzor.com. We will respond within 30 days.

You may also lodge a complaint with Spain's data protection authority: AEPD at www.aepd.es.

9. Data Security

We implement appropriate technical and organizational measures to protect your data. Our store is hosted on Shopify's secure infrastructure with SSL encryption on all pages.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

11. Contact

For any questions regarding your data:
hola@clenzor.com