Terms of Service

Last updated: September 2026

These Terms of Service ("Terms") govern your access to and use of the CLENZOR website (clenzor.com) and the purchase of our digital products. By placing an order, you agree to be bound by these Terms.

CLENZOR is operated by Carlos Oliva Pascual, based in Spain.

1. About Our Products

CLENZOR sells digital design kits — collections of branded social media and marketing templates generated and delivered through our online portal. Our products are fully digital. No physical goods are shipped.

After completing your purchase, you will receive an email with a private link to your personalized portal, where you can enter your brand details and download your customized design files.

2. Ordering and Payment

All prices are listed in US Dollars (USD).
Payment is processed securely through Shopify Payments.
Your order is confirmed once payment has been successfully processed.
CLENZOR reserves the right to cancel any order in the event of pricing errors or suspected fraud.

3. Digital Delivery

Your private portal link will be delivered to the email address provided at checkout, typically within minutes of purchase.
If you do not receive your email within 30 minutes, check your spam folder or contact us at hola@clenzor.com.
Your portal link is personal and non-transferable. Do not share it with others.
You may access and regenerate your designs through the portal an unlimited number of times.

4. Refund Policy

Because our products are digital goods delivered instantly upon purchase, we do not offer refunds once the portal link has been delivered and access has been granted, in accordance with Article 103(m) of the European Consumer Rights Directive.

If you experience a technical issue preventing access to your designs, contact us at hola@clenzor.com and we will resolve it promptly or issue a full refund at our discretion.

By completing your purchase, you expressly consent to the immediate delivery of the digital content and acknowledge that you lose your right of withdrawal upon delivery.

5. License

Upon purchase, CLENZOR grants you a non-exclusive, non-transferable commercial license to use the design files for your own business or brand:

You may use the designs for your brand's social media, advertising, and marketing materials.
You may modify the designs through the portal or any compatible design tool.
You may not resell, redistribute, or share the design files with third parties.
You may not claim the designs as your original creative work or register them as trademarks.
Each license covers one business or brand. Contact hola@clenzor.com for agency or multi-brand licensing.

6. Intellectual Property

All design templates, graphics, code, and content on clenzor.com are the exclusive property of CLENZOR and are protected by copyright law. Nothing in these Terms transfers ownership of our intellectual property to you.

7. Acceptable Use

You agree not to use our products or website for any unlawful purpose or to infringe on the rights of others. We reserve the right to terminate portal access for any user who violates these Terms.

8. Disclaimer of Warranties

Our products are provided "as is" without warranties of any kind. We do not guarantee that our designs will achieve any specific business results.

9. Limitation of Liability

To the fullest extent permitted by law, CLENZOR shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products. Our total liability shall not exceed the amount you paid for the relevant product.

10. Governing Law

These Terms are governed by the laws of Spain. Disputes shall be subject to the jurisdiction of the courts of Spain, without prejudice to your rights as a consumer under the laws of your country of residence.

EU consumers may also use the Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

11. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date.

12. Contact

For any questions regarding these Terms:
hola@clenzor.com